Are you encountering the frustrating Aadsts500113 error while trying to access Microsoft Azure or Microsoft 365 services? This error typically indicates a server-side issue, but don't worry, we've got you covered. In this article, we'll walk you through 5 simple steps to fix the Aadsts500113 error and get you back up and running in no time.
Understanding the Aadsts500113 Error
Before we dive into the solutions, it's essential to understand what the Aadsts500113 error means. This error is usually related to issues with Azure Active Directory (Azure AD) or the Microsoft Identity Platform. It can occur due to various reasons, such as:
- Incorrect or outdated Azure AD configuration
- Issues with the Microsoft Identity Platform
- Problems with the user's account or permissions
- Server-side errors or maintenance
Step 1: Check the Microsoft Azure Status Page
The first step is to check the Microsoft Azure Status Page to see if there are any known issues or maintenance ongoing that might be causing the error. You can visit the Azure Status Page and check if there are any reported issues related to Azure AD or the Microsoft Identity Platform. If there are any issues, you can wait for Microsoft to resolve them or try the next steps.
Step 2: Verify Azure AD Configuration
Azure AD Configuration Check
The next step is to verify your Azure AD configuration. Ensure that your Azure AD settings are correct and up-to-date. You can check the following:
- Verify that your Azure AD tenant is correctly configured
- Check that your users are properly licensed and assigned to the correct groups
- Ensure that your Azure AD applications are correctly registered and configured
Step 3: Check User Account and Permissions
User Account and Permissions Check
The third step is to check the user's account and permissions. Ensure that the user's account is active and has the necessary permissions to access the required resources. You can check the following:
- Verify that the user's account is active and not blocked
- Check that the user has the necessary permissions to access the required resources
- Ensure that the user's group membership is correct and up-to-date
Step 4: Clear Browser Cache and Cookies
Clear Browser Cache and Cookies
The fourth step is to clear your browser cache and cookies. Sometimes, corrupted cache and cookies can cause issues with Azure AD authentication. You can try clearing your browser cache and cookies to see if it resolves the issue.
Step 5: Contact Microsoft Support
Contact Microsoft Support
If none of the above steps resolve the issue, it's time to contact Microsoft Support. You can submit a support request and provide detailed information about the error, including any error messages or logs. Microsoft Support will work with you to troubleshoot and resolve the issue.
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FAQs
What is the Aadsts500113 error?
+The Aadsts500113 error is a server-side error related to Azure Active Directory (Azure AD) or the Microsoft Identity Platform.
How do I fix the Aadsts500113 error?
+You can try the 5 steps outlined in this article, including checking the Microsoft Azure Status Page, verifying Azure AD configuration, checking user account and permissions, clearing browser cache and cookies, and contacting Microsoft Support.
What are the common causes of the Aadsts500113 error?
+The common causes of the Aadsts500113 error include incorrect or outdated Azure AD configuration, issues with the Microsoft Identity Platform, problems with the user's account or permissions, and server-side errors or maintenance.
We hope this article has helped you fix the Aadsts500113 error and resolve any issues with Azure AD or Microsoft 365. If you have any further questions or concerns, feel free to ask in the comments below.